Shipping Information

General Shipping Info

All packages are sent from our Headquarters in Brisbane through Sendle. We use secure, 100% compostable HEROPACKs. Together we can reduce the unnecessary use of plastics and packaging :-)

Hidden costs are annoying - Standard Shipping is on us across Australia

All shipping is tracked. On purchase you will receive a confirmation e-mail when your delivery is ready for shipping. Sendle will take it from there to keep you informed and up to date.

Overseas shipping does cost currently, and varies country to country

Shipping Times 

We do our best to ensure all order received by 5 pm (AEST) are posted the next business day.

Once we hand the item over to Sendle, we rely on their top service to get you your order. Expect updates from them for a smooth process. If you have any problems please contact us here or email run@hoyathletics.com. Please include your order number (#) so we can help you out as quickly as possible.

Delivery times from Sendle vary depending on your shipping selection, you will be provided a live estimation at checkout.

Customs, Taxes and Duties - International (Outside of Australia)

Imports into any country will usually incur duties. Whatever each country decides to charge for duties is a governmental decision, something we do not have any influence or control over.

Hoy Athletics takes no responsibility for any additional fees associated with your order. Please check with your customs bureau to avoid any unexpected fees upon the arrival of your order.

Returns Policy

Thank you for the purchase! We value you as a customer and want to make sure our hats are right for you. We're sorry things haven't worked out, please find out more about our returns policy here.